Client Retention Specialist for a U.S. B2B Voice AI Solutions Company
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.
About the Client
Our client is a B2B Voice AI solutions company that helps businesses automate and streamline their customer interactions, lead handling, and appointment scheduling using AI-driven voice technology.
About the Role
We are looking for a proactive and empathetic Retention Specialist to join our team, supporting our B2B Voice AI clients. This role focuses on de-escalating and retaining clients who may be dissatisfied or experiencing issues, ensuring they receive the highest level of service. You will be the bridge between our clients and internal teams, analyzing client journeys, identifying pain points, and providing tailored solutions to prevent churn.
Core Responsibilities:
- Communicate directly with clients via video calls to understand concerns and resolve escalations.
- De-escalate situations, rebuild client confidence, and retain clients using empathy, emotional intelligence, and professionalism.
- Analyze client journeys to identify miscommunications or process gaps and provide actionable solutions.
- Follow SOPs a
