Customer Service Virtual Assistant for a US Printing Provider (Remote)
About us
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent!
We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world.
About the Client & Role
Our client is a leading online printing provider specializing in custom print and marketing products for businesses and professionals. They are seeking a dependable, organized, and customer-focused Customer Service Representative to join their growing team.
In this role, you will act as the primary point of contact for their customers via phone, email, and live chat, while assisting with orders, reviewing customer-supplied artwork, and helping clients understand printing specs and product requirements. The ideal candidate is comfortable with technology, has strong attention to detail, and possesses basic graphic design or prepress familiarity.
Key Responsibilities
- Customer Communication: Communicate professionally with customers through email, online chat, and phone. Provide a friendly experience from initial inquiry through order completion.
- Order Management:<
