Expert Service Delivery Engineer

Grade Level: L2

Location: Lahore

Last date to apply: 17th October 2026

What is an Expert Service Delivery Engineer?

This role is responsible for overseeing the end-to-end service delivery and provisioning of A2P, M2M & IoT, and other Digital & Smart Solutions, ensuring smooth execution, adherence to defined TATs and SLAs, quality standards, and customer requirements.

The role involves close coordination with internal stakeholders, technology teams, vendors, and sales channels to ensure timely provisioning, implementation, activation, and delivery of services

The role reports directly to the Head of Delivery (Connectivity & Smart Solutions) and has 0 person reporting directly into it.

What does an Expert Service Delivery Engineer do?

• Manage end-to-end provisioning and service delivery activities for A2P, M2M & IoT, and other Digital & Smart Solutions.
• Coordinate with cross-functional teams, including but not limited to Sales, Product, IT, Core Network, Billing, Operations, vendors, and other relevant stakeholders to ensure smooth and timely service delivery.
• Handle provisioning and implementation of A2P services, including coordination for sender IDs, connectivity, configurations, testing, and service activation.
• Coordinate end-to-end delivery of M2M & IoT solutions, includi