Head of Customer Advocacy & Market Insights

Grade: L4

Location: Islamabad

Bring the voice of 100 million+ customers into every JazzWorld decision

JazzWorld is Pakistan’s fastest-growing digital ecosystem, spanning connectivity, financial services, entertainment, lifestyle, enterprise and software services. Every one of those businesses depends on understanding the customers behind it: what they need, how they behave and what they will want next.

As Head of Customer Advocacy & Market Insights, you will lead JazzWorld's central Customer Insights function. You will deliver rigorous research, surface the insights that matter most and embed the voice of the customer in every product. Because the role serves the whole ecosystem, you will build a connected view of the JazzWorld customer that no single business can see on its own.

We are looking for a leader who combines research rigor with an AI-first approach to gathering, analyzing and delivering insight, so the function can move fast and scale. You will be JazzWorld's principal voice of the customer in its most senior forums.

What you’ll own

• Serve as the central research and insight partner for every JazzWorld business, shaping a prioritized agenda that balances each business’s needs with ecosystem priorities.
• Turn business questions into robust quantitative and qualitative research designs, and set the methodology and quality standards that all JazzWorld r