Team Lead - Field Operations

Grade: L2

Location: Sukkur

Company: JazzWorld

Keep every site in your field performing at its best

At JazzWorld, strong network performance depends on reliable site operations, quick issue resolution and effective coordination across teams and partners.

As Team Lead Field Operations, you will oversee the end-to-end operations of telecom sites within your assigned Micro Business Unit (MBU), ensuring contractual obligations, customer complaints, network performance and site profitability targets are effectively managed.

You will work closely with Operations & Maintenance teams, vendors, Sales and other internal stakeholders to resolve operational challenges and maintain network performance.

What you’ll own

• Monitor MBU performance and operational activities to ensure smooth functioning.
• Provide hands-on troubleshooting across BSS, Transmission (TXN) and Power systems.
• Monitor 2G/3G/4G KPIs, including DCR, CSSR and TCH Blocking, and drive actions to meet targets.
• Conduct regular audits and quality checks across BSS, TXN and Power domains.
• Coordinate with Sales for prompt resolution of customer complaints.
• Follow up with O&M teams and vendors on Preventive and Correctiv