Product Operations Support Specialist

We're looking for a Product Operations Support Specialist to help support the tools and systems for teaching and learning across our schools. Will provide second-level support and coordination across our curriculum and education technology stack — including our Learning Management Systems, Clever, Student Information Systems, supplemental curriculum tools, and internal proprietary platforms — picking up tickets after our helpdesk has completed initial triage and troubleshooting. This role is a great fit for someone who's organized, communicates clearly, enjoys solving problems, and wants to grow their skills in ed-tech operations.

Responsibilities

Second-Level Support

• Pick up escalated Zendesk tickets from our helpdesk after initial triage, and investigate and resolve issues related to curriculum tools, Learning Management Systems, Clever, Student Information Syste