Director, Customer Experience Operations
Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world. From rockets to medical devices, we power the parts that move the world forward.
Location: Boston, MA (Hybrid)
Reports To: SVP of Customer Experience
Employment Type: Full-Time
Travel: N/A
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
The Opportunity
Paperless Parts is seeking a Director of Customer Experience Operations to build and scale the operational foundation supporting our Professional Services, Customer Success, Support, and Managed Services teams. You will own the strategy, analytics, capacity planning, and technical stack that enable predictable growth and exceptional customer outcomes across our delivery functions.
In this high-impact leadership role, you will act as the operational bridge between Sales, Finance, Product, and CX leadership. By pairing strong analytical capabilities with execution-focused leadership, yo
