Senior Customer Success Manager
Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world. From rockets to medical devices, we power the parts that move the world forward.
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
Summary:
As a Sr. Customer Success Manager, you will be responsible for owning the relationship with a book of business of Paperless Parts customers, helping drive their adoption of Paperless Parts features in order to maximize the value they receive from the platform, in order to retain and expand their business.
This is a full-time position based in Boston, MA, and requires on-site presence, with a hybrid schedule as needed. Travel is required for this role up to 25%.
Responsibilities:
- Manage a portfolio of strategic customer relationships by acting as a trusted advisor to key stakeholders and aligning Paperless Parts with their business priorities.
- Develop and execute customer success strategies that drive product adoption, demonstrate ROI, and maximize customer value.
- Own retention and renewal outcomes,
