Email Operations Specialist

The Email Operations Specialist will be responsible for the day-to-day, hands-on execution of marketing campaign emails and for supporting our triggered lifecycle flows. This role is critical to the operational success of our email program, owning the setup and delivery of campaign sends. The ideal candidate is eager to dive in and learn, wants to push the envelope on technical email production, and is excited about creating personalized digital experiences at scale.

This role sits on the Growth Marketing team and reports to the Director, Lifecycle Marketing, working out of our NYC office 2x a week.

What you’ll do here

• Execute day-to-day email campaign operations: prep image assets, code templates, build and segment lists, schedule sends, and set up tests
• Build responsive, personalized triggered email templates and support triggered flow setup in Sailthru
• Own QA of every send across devices, email clients, and environments
• Troubleshoot rendering and technical issues, including HTML templates, broken links, and list segmentation
• Explore and apply AI tools to work more efficiently across email operations
• Leverage ESP tools and Sailthru's scripting language (Zephyr) to deliver dynamic content
• Manage audience lists and maintain list hygiene throug