Customer Service Adviser

Role Purpose

To handle tenant queries at first point of contact ensuring tenant expectations are managed and a fair outcome is delivered.

Role Remuneration

£27,636 - £30,706

About the Role

This role is based within our busy front line Customer Service Team and is responsible for assisting our customers with; logging repairs, their housing applications, dealing with Anti- Social Behaviour complaints as well as being reactive to other general queries. Our team mainly deal with customers over the telephone and provide a high level of customer service ensuring fair outcomes are delivered.