Technical Support Specialist I

ISI provides telecommunications management and analytics solutions that help organizations gain visibility into communications usage, costs, and operational performance. Our products, including ISI Analytics and Infortel Classic, support customers across a variety of industries by delivering reporting, analytics, and management tools for complex communication environments.

As a Technical Support Specialist I, you will serve as the first point of contact for customers seeking assistance with ISI products. This role is ideal for an individual who enjoys solving problems, helping customers, and building technical expertise in a collaborative environment.

Position Summary

The Technical Support Specialist I is responsible for providing frontline technical support to customers using ISI Analytics and Infortel Classic. This position handles customer inquiries received through phone, email, and web-based support channels, assists with troubleshooting software-related issues, documents support activity, and collaborates closely with internal teams to ensure timely issue resolution.

Successful candidates are customer-focused, curious problem solvers who can gather relevant information, investigate issues, and communicate clearly throughout the support process. This role offers an opportunity to develop technical expertise and grow within ISI's Customer Support organization.

Essential Responsibilities

• Serve as the first point