L2 Platform Operations Engineer – MuleSoft

Location: Europe Shift | Hybrid: 3 days onsite / 2 days remote

Role:

L2 operational support for the MuleSoft platform, ensuring platform stability, incident resolution and SLA compliance across AWS, Azure and OpenShift. This is a Platform Operations / L2 Support role, not an API Development position.

Main Tasks:

• Manage and resolve L2 incidents within SLA.
• Perform platform troubleshooting and log analysis.
• Support deployments, releases and changes.
• Execute runbooks, recovery procedures and operational tasks.
• Document incidents, resolutions and known workarounds.
• Perform basic Root Cause Analysis (RCA) and identify recurring issues.
• Maintain simple automation scripts.
• Support Flex/Omni Gateway operations.
• Track actions and deliverables to closure.
• Participate in production support meetings, on-call and major incidents.

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