Customer Success Director
Build the Path Forward
At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.
Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.
The CSM Director is the business partner for every Path customer and the voice of the customer inside Path, accountable for adoption, retention, and the performance data that proves the product is paying off on the floor. The role demands strong value-stream manufacturing skills, strong analytics, and strong organization and standard practice for the team.
What You’ll Do
- Lead the CSM team across cell types (UP, TC, Defense) and set a standard playbook from signature to renewal: kick-off, design, build, FAT, deployment, safe launch, production.
- Own the CSM role at FAT: customer experience, reviewing FAT documents with the DPM, and the talk track for outstanding items.
- Run Executive Busi
