Client Operations Manager

Client Operations Manager (Project Management, Client Delivery & Operations)

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Client Operations Manager to oversee client delivery, project execution, and operational workflows across multiple accounts.

This is a high-ownership role where you’ll manage client communication, drive accountability, track deliverables, and build scalable systems that keep projects moving forward. You’ll work closely with clients and internal teams to ensure consistent execution while reducing day-to-day founder involvement.

Responsibilities

Client Operations & Communication

• Serve as the primary point of contact for client communication.
• Manage communication across Slack, WhatsApp, Google Workspace, and similar platforms.
• Conduct regular client check-ins to track progress, priorities, and blockers.
• Maintain clear communication and alignment across stakeholders.

Project & Delivery Management

• Manage multiple client workstreams and project trackers.
• Ensure deliverables are completed accurately and on time.
• Identify priorities, monitor progress, and resolve execution gaps.
• Proactively identify risks an