Customer Service Representative
MiddleRemoteSalary undisclosed
Required Skills
Next.jsApache Spark
Job Description
Customer Service Representative (CSR) – Remote | U.S. Hours
Customer Support | Zendesk | Email, Chat & Phone Support
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, we’re hiring for a growing U.S.-based client seeking a Customer Service Representative (CSR) to provide fast, professional, and empathetic support across phone, email, live chat, and ticketing systems.
You’ll be the frontline voice of the company, helping customers resolve issues, answering questions, managing support tickets, and ensuring every interaction leaves customers feeling heard and supported.
This role is ideal for someone who communicates confidently, stays calm under pressure, enjoys solving problems, and can thrive in a fast-paced, KPI-driven customer support environment.
What You’ll Own
Customer Support & Issue Resolution
- Handle inbound customer inquiries through phone, email, live chat, and support tickets.
- Resolve customer questions and issues quickly and professionally.
- Troubleshoot common problems and provide clear solutions.
- Escalate complex or technical issues to the appropriate team.
- Take ownership of customer concerns through resolution.
- Deliver empathetic, customer-first support even during chal
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