Customer Service Supervisor
Customer Service Supervisor
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re looking for a Customer Service Supervisor to own the customer experience end-to-end while leading a small customer service team.
You’ll work directly with the Co-Founder and Strategy & Operations Associate to manage day-to-day customer operations, including inbound calls and emails, sales inquiries, shipping coordination, and post-sale follow-up. You’ll also coach a two-person customer service team, review their work, delegate daily priorities, and help ensure a consistently strong customer experience.
This is a high-autonomy, startup-like environment suited to someone who enjoys wearing multiple hats, solving problems, developing a small team, and taking initiative.
What You’ll Own
Customer Service Leadership
- Lead and support a two-person customer service team.
- Review customer interactions and provide coaching and feedback.
- Delegate daily tasks and help the team stay focused on priorities.
Customer Communication
- Handle customer and lead inquiries by phone and email.
- Spend up to half of the day communicating with customers by phone.
- Provide knowledgeable, professional support and answer product-related questions.
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