Customer Success Manager - HVAC & Plumbing
Customer Success Manager – HVAC & Plumbing | Inbound Sales & Scheduling | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Customer Success Manager with hands-on HVAC and/or plumbing industry experience to manage inbound customer calls, convert service inquiries into booked appointments, coordinate scheduling, and deliver an excellent customer experience.
This is not a passive customer support role. Your performance will directly impact appointment bookings, revenue, membership sales, and customer retention.
As the first point of contact for customers needing HVAC or plumbing services, you’ll quickly understand their needs, communicate appropriate options, create confidence and urgency when necessary, and get the right service scheduled.
If you understand the home services industry and know how to turn inbound calls into booked appointments without sacrificing customer experience, this role is a strong fit.
What You’ll Own
Inbound Calls & Appointment Booking
- Handle high-volume inbound HVAC and plumbing service calls
- Convert customer inquiries into confirmed service appointments
- Assist customers with:
- Emergency servi
