Licensed Insurance Customer Service Representative (P&C)

Licensed Insurance Customer Service Representative (P&C) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Location: Outside the United States

About the Role

At Pavago, one of our clients is hiring an experienced Licensed Insurance Customer Service Representative (P&C) to support a U.S.-based insurance agency with policy servicing, quoting, renewals, and customer support.

This is a client-facing role where you’ll work directly with policyholders, prospects, insurance carriers, and agency teams to ensure requests are handled accurately, professionally, and on time.

We’re looking for candidates who already hold an active U.S. Property & Casualty (P&C) Insurance License, either resident or non-resident. If additional state licenses are required, the client will assist with obtaining them.

What You’ll Own

Policy Servicing

• Process policy changes, endorsements, renewals, cancellations, and general servicing requests.
• Respond to policyholder questions accurately and professionally.
• Maintain detailed documentation of customer interactions and policy activities.
• Ensure servicing activities comply with agency procedures and applicable insurance requirements.
• Follow requests thro