Office Manager & Production Coordinator

Office Manager & Production Coordinator

Position Type: Full-Time, Remote

Working Hours: U.S Business Hours

About the Role

We are looking for an organized and detail-oriented Office Manager & Production Coordinator to support Titan Roof's California operations.

This role combines permit coordination, customer communication, invoicing, production scheduling, job documentation, and day-to-day administrative support. You’ll work closely with project managers and field crews to keep projects organized, compliant, and moving forward from signed contract through project close-out.

What You’ll Own

Permit Pulling

• Manage the full permit process for roofing projects across Titan Roof's California service area.
• Track permit applications and follow up with local municipalities.
• Ensure every job is fully compliant before work begins.

Customer Coordination

• Serve as the primary point of contact for homeowners and commercial clients.
• Answer inbound calls and respond to customer inquiries.
• Keep customers informed throughout the production cycle.
• Escalate issues requiring field decisions to the appropriate project manager.

Invoicing & Billing

• Generate, send, and track invoices using QuickBooks.
• Reconcile payments and mai