Outbound Performance & Client Success Lead
Outbound Performance & Client Success Lead – Cold Email | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Time Zone Overlap Required
About the Role
At Pavago, one of our clients is hiring an Outbound Performance & Client Success Lead to own client performance, retention, and cold email campaign success inside a fast-growing outbound agency.
This is not a passive account management role. You’ll manage 20–30 active client accounts and be directly accountable for ensuring campaigns are technically sound, reaching inboxes, generating qualified meetings, and continuously improving.
You’ll combine client success, cold email strategy, deliverability, copywriting, campaign optimization, and operations to drive measurable results.
If a campaign underperforms, you diagnose the problem and help fix it. If a client is at risk, you identify it early and take ownership.
What You’ll Own
Client Success & Retention
- Serve as the primary point of contact for 20–30 active clients
- Lead client check-ins, strategy calls, and performance reviews
- Build strong relationships centered around measurable outcomes
- Monitor account health and proactively identify churn risks
- Step in early when performance or clien
