Merchant Operations Senior Manager

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role The Senior Operations Manager is responsible for leading a high-performance and highly skilled operations team that guides the clients through our processes and products, managing strategic interactions and administrative, technological and logical operations to foster successful partnerships; overseeing merchant and clerk satisfaction metrics crucial for driving growth and expanding our business.