Customer Care Business Partner
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
As a Customer Care Operations & Strategy Manager, you will be a strategic driver in transforming Payoneer's customer care operations.
You will own critical insights and execution across customer journey optimization, AI automation scaling, resolution rate improvement, and cross-functional coordination.
This is not a support role—you will shape strategy, influence critical decisions, and lead high-impact initiatives that directly impact customer satisfaction and operational efficiency.
What You'll Do
● Own strategic analytics and insights: Synthesize Voice of Customer (VoC), resol
