Premium Service Manager
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
What’s the job?
This role is responsible for managing a team of client service specialists to provide best-in-class service to our top/VIP customers. Our top/VIP customers have different profiles and needs, demand high-standard service to resolve their issues across the whole customer journey from onboarding to payment withdrawal. This role is to ensure the team can consistently deliver such services to customers, meet all related KPIs and establish a strong connection with the customer and the sales team.
Key responsibilities:<
