Manager of Customer Renewals

About Payscale

Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com.

Job Summary

The Customer Renewals team helps customers continue and grow their partnership with Payscale. We lead renewal conversations that connect customer value with commercial terms, protect recurring revenue, and build long-term commitments.

The Manager of Customer Renewals leads a team of Renewal Managers responsible for achieving monthly, quarterly, and annual retention and renewal targets. This leader combines hands-on coaching with strong commercial judgment, ensuring the team engages customers early, manages risk proactively, negotiates effective