Client Onboarding - Paytm Pi Agent (SMB)

Job Title: Client Onboarding & Product Specialist  Company: Paytm  Location: Noida  Department: Business / Customer Success / Product  Role Overview We are looking for a proactive and customer-focused professional to manage the onboarding and adoption journey of new clients at Paytm. The role involves conducting product demos, guiding clients through setup and integrations, resolving onboarding challenges, and ensuring smooth adoption of Paytm’s solutions. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to work closely with Sales, Support, and Product teams.  Key Responsibilities  Lead new clients through a smooth and structured onboarding process, ensuring successful product setup and activation.  ● Conduct product demos, product tours, and personalized training sessions to help clients understand and effectively use Paytm’s solutions.  ● Guide clients through WhatsApp Marketing integrations, campaign setup, and relevant product functionalities.  ● Act as the primary point of contact during onboarding, addressing setup-related queries and troubleshooting issues to ensure a seamless experience.  ● Monitor client adoption and proactively identify opportunities to improve product usage and engagement.  ● Simplify complex product or technical processes and help clients move from initial onboarding challenges to confident product usage.  ● Collaborate with Sales, Customer Support, and Product teams to resolve client issues