Relationship Manager - Field Sales (PIBL)

Role Summary: The Relationship Manager is responsible for the direct sale of health insurance to customers within an assigned market territory in Delhi NCR. The role sources business across three parallel channels — the Paytm Merchant base, open-market prospecting, and customer referrals — and owns the end-to-end customer journey, from the first conversation through to policy issuance. This is a field-based role carrying an individual sales target. The incumbent is expected to actively cover the assigned territory, cultivate merchant relationships, conduct structured needs-based conversations, address customer objections, close cases, and support the customer through documentation, medical examinations, and final issuance. Key Responsibilities: Engage Paytm Merchants within the assigned territory to introduce health insurance offerings and develop relationships through consistent, repeated interactions. Independently prospect in the open market across individuals, families, salaried professionals, and small business owners to generate new business. Systematically generate referrals from issued customers, engaged merchants, and personal networks, ensuring a referral request accompanies every policy delivery. Conduct a thorough needs analysis for each prospect and recommend the most appropriate product from the approved insurer panel. Manage customer objections effectively, close cases, and ensure complete and accurate documentation is collected at the point of sale.