Merchant Helpdesk- Associate (Technical) - Noida

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Will be a part of Paytm Payments Services Limited Team for Merchant Ops (Online)- MHD About the role: Working as a SPOC in conjunction with the internal Online Merchant’s Tech/Success Rate Team for Online & Enterprise Merchants in troubleshooting daily issues & providing resolution within defined SLA’s. Acknowledge and respond to Merchant tickets raised & providing end to end resolution within the defined SLA’s. Track open issues and update Merchants/ Internal Stakeholders as needed. Expectations/ Requirements:- ● Troubleshoot production issues to find the root cause and find solutions that may be related to product configurations, server issues, or coding defects ● Acknowledge and respond to tickets submitted via following the defined SLA’s ● Act as a liaison between the client, and engineering teams to find quick and meaningful resolutions to technical issues. ● The individual will be working along with his Team, Paytm Product, Tech, and Business Team to understand different product suites and their implementation. ● Perform regular monitoring of production systems. ● Track open issues and update cl