VRM - Associate - MHD

About Us:   Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role – Virtual Relationship Manager (VRM): A Virtual Relationship Manager is responsible for building and maintaining strong relationships with large business clients, managing accounts, and driving business growth through strategic client interactions. The role combines elements of sales, customer success, and stakeholder management for enterprise-level clients. Key Responsibilities:  Build and nurture relationships with enterprise clients, focusing on retention and satisfaction. Develop and execute account management strategies to grow business and engage merchants effectively. Understand clients’ business needs and act as the main point of contact for escalations and problem resolution. Lead cross-functional teams to deliver customized solutions and ensure client expectations are met. Collaborate with sales, technical, and merchant service teams to optimize client experience. Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth. Advocate for clients internally, communicating feedback to improve products or services. Desired Skills and Qualifications: Bachelor’