Outbound Service Representative

About PayZen

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and reduce administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups, and are backed by leading venture capital investors including NEA, SignalFire, Viola Group, and 7Wire Ventures.

Unlike traditional collections, PayZen never charges patients interest or fees, and we never send patients to collections. Our Outbound Service Representatives are advocates — not collectors — helping patients find a path to resolving their balances in a way that works for them.

The Role

We are seeking a persistent, people-first Outbound Service Representative to proactively reach patients with overdue payment plans and help them get back on track. This role is primarily outbound — you'll spend the majority of your day making calls — but you'll also handle a portion of inbound patient inquiries.

This is the right role for someone who is comfortable having direct, sometimes difficult, conversations about money, and who can influence people toward action while always leading with empathy. You are motivated by outcomes, energized by v