Housing Operations Manager

The Housing Operations Manager (HOM) is responsible for all aspects of the robust Summer Housing Process at University Center which serves individuals, interns, groups, corporate clients, summer camps, short-term hotel-style bookings, and more, as well as supports the Housing Team throughout the academic year. 

Key responsibilities include reviewing contracts for vital information, preparing billing and ensuring payment is made prior to arrival, coordinating turnover of rooms and preparing critical teams for arrivals/departures, and communicating directly with individuals and clients.  The HOM coordinates meal plans, as well as meal plan billing and reconciliations.  Additional duties include ensuring web information is up to date at all times, including summer booking availability through maintaining occupancy data in coordination with the Director & Assistant Director of Housing to successfully maximize property performance.

UC’s Guest Service Intern Program hosts approximately 10 live-on interns each year and is a vital aspect of the summer housing operation.  The HOM is also responsible for recruiting, interviewing, and selecting these interns.  Outreach with and travel to various universities for career fairs to aid in recruiting efforts throughout the year is required.  The HOM is responsible for all aspects of onboarding, training, and oversight of the interns, as well as their professional development during the intern