Housing Services Associate

This position will provide excellent customer service and assist with all aspects of Housing and Front Desk Services at University Center. As with all positions, other duties may be assigned by a supervisor in order to meet resident and operational needs.

This is a full-time, on-site administrative position, Monday - Friday from 9am – 5pm, with occasional weekend shifts.

Primary responsibilities include:

• Answering phones
• Processing mail
• Coordinating move-ins & move-outs
• Customer service for residents

Essential Duties & Responsibilities

• Process requests for move-in, move-out, unit change, unit consolidation, and communicate as appropriate.  
• Manage move-out inspections by coordinating RA inspections, communicating charges to educational institutions, and informing the  Housing Team of room condition.
• Maintain all student files, both hard and electronic files, and ensure that all required paperwork has been submitted.
• Maintain the organization and distribution of bedroom and closet keys.
• Assist with meal plan management, changes, and reconciliations.
• Maintain student access to building, removing access for students who have cancelled, and process room changes in the ID card system (VisionLine & Avigilon Alta).
• Respond to and manage conflicts in relation to housin