Resident Accounts Manager

The Resident Accounts Manager will be responsible for day-to-day operations and financial functions of a portfolio of properties. This remote position centralizes rent collection, delinquency efforts, and scheduled billing responsibilities to optimize revenue for each property.  This position also provides resident account support through customer care inquiries until issue is resolved.

Who You Are:

• You are self-motivated and enjoy working with others through a remote office setting with virtual communication
• You have a high degree of self-discipline
• You are dependable, focused, detail-oriented, and take pride in your work. 
• You understand the impact that revenue, delinquency, and ancillary income has on the financial performance of the property and portfolio.
• Your work ethic is strong, and you enjoy working with different management styles. 

What You’ll Do:

• Collecting and posting rent and other charges in a timely manner according to state and local requirements for each property; review scheduled billing monthly
• Execute collections strategies to keep delinquency below 1%
• Monitor and follow up on bad debt, including use of an Artificial Intelligence (AI) tools to assist with resident communication and collections or in partnership with a third party collections partner
• Preparation of all notices, r