Resident Director

The Resident Director is responsible for leading the property renewal leasing program in accordance with policies and procedures outlined by PeakMade. This position will work very closely with Property Manager and Regional Manager to set renewal ratio goals and develop strategic plans for achieving budgeted occupancy. In addition, the Resident Director will be expected to provide outstanding customer service, develop and maintain resident retention programs as well as provide leadership and mentorship to the leasing staff. 

Who You Are:

• Proactive team member that can provide leadership and mentorship to the leasing staff
• Knowledgeable in Entrata property management software and experience in sales and/or management in multi-family housing, hospitality, or retail industries
• Self-starter who is highly organized and motivated

What You’ll Do:

• Maintain an excellent customer service relationship with residents, prospects and community visitors.
• Ensure property compliance with national branding, programs and marketing goals
• Assist in the recruiting and interviewing efforts of all personnel
• Build relationships with Universities and local organizations through presentations, events, etc.
• Assist Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followed
• Work with the Property M