Remote IT & Clinical Systems Support Specialist
Work From Anywhere in LATAM
Work Schedule: PST | 8:00 AM – 5:00 PM, with occasional after-hours on-call for urgent (P0) issues
About Pearl Talent
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About the Client
A US-based pediatric virtual care company is looking for an IT Support Specialist to be the main technology support resource for its providers and first-line IT support for its employees.
The company delivers care through a growing network of remote providers. It runs on a modern stack of clinical and SaaS tools and works with an external managed IT partner. It operates in a HIPAA-regulated environment, so reliable systems and accurate access controls directly affect patient care.
About the Role
Day to day, this role handles provider and employee support requests, sets up and removes system access during onboarding and offboarding, troubleshoots clinical and business applications, and escalates c
