Sr. Associate, Studio Experience

ABOUT THE ROLE

Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. We are looking for an upbeat, positive, and customer service-driven individual with a love for health and fitness and an excitement for Peloton to join our Studio Experience team. This individual prioritizes organization, preparation, and execution, in addition to outstanding customer service.

YOUR DAILY IMPACT AT PELOTON

• Provide exceptional levels of customer service to members and guests 
• Respond to any email or in person queries with a professional and friendly demeanor 
• Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues 
• Liase with programming to assist with and communicate and class changes or cancellations, including refunds. 
• Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions 
• Assist in post class me