Payment Operations Officer
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.
The Role
The role of Payment Operations Officer is all about embracing key responsibilities that drive our success. This includes, but isn't limited to, expertly assisting with the processing of deposits and withdrawals, as well as ensuring that internal staff and client email queries receive accurate and prompt responses. The ideal candidate will thrive under deadlines, mastering tasks with precision and attention to detail. They will recognize the vital role that Payment Operations plays in enhancing the client experience and will also lend their support to the wider finance team when needed.
Your key responsibilities will include:
- Allocate daily manual funding methods to client accounts promptly.
- Process withdrawals daily and notify clients upon completion.
- Liaise with banks and third-party payment providers as needed.
- Monitor and respond to
