Customer Service Agent

As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

What You’ll Do

• Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.

• Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.

• Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.

• Effectively manage competing priorities and stay organized in a fast-paced environment.

• Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.

What You’ll Bring

• Proven experience in a customer service role dealing with b