Customer Service Agent Scandinavia
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!
We make the dream possible. Be part of our dream team!
What You’ll Do:
Professional advice and support for our customers via phone, email, and (video) chat
Processing orders, including all payment related topics, etc
Supporting customer for technical product and assembly questions.
Resolving customer inquiries, processing returns and complaints, and verifying the accuracy and plausibility of issues.
Coordinating and communicating with transport service providers to ensure smooth delivery processes.
Data maintenance and process optimization to increase efficiency and service qua
