Operations Process & Systems Manager
As Operations Process & Systems Manager, you will take full ownership of the systems our Operations team runs on and the processes that connect them, so every pergola we sell moves smoothly from purchase order to delivered order and after-sales. You’ll bring structure and clarity: owning our WMS, ERP and OMS, documenting how we work across markets, and partnering with internal tech, external vendors and our AI specialist to remove manual work at scale. This role is based in our Frankfurt office and requires regular visits to our warehouse in Fulda. As a premium outdoor-living brand inspired by Scandinavian design, PERGOLUX offers the opportunity to build the operational backbone of a fast-growing company active in 14 countries.
What You’ll Do
Act as business owner for our Operations systems (WMS, ERP, OMS) and their integrations with e-commerce, carrier and CRM platforms.
Gather requirements, prioritise changes and work with internal tech and external vendors to deliver them, from design and testing through training and go-live.
Map, design and document end-to-end operational processes across supply chain, warehousing, fulfilment and customer service.
Write and maintain SOPs, and make sure teams across all markets ac
