Professional Customer Support - Casual Hours
As a Professional Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
What You’ll Do
Provide excellent customer service to both internal and external customers across multiple channels.
Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
Maintain a professional and engaging phone manner to deliver great customer experiences.
Manage competing priorities and stay highly organised in a fast-paced environment.
Work collaboratively with a supportive team to elevate everyday service standards and team culture.
What You’ll Bring
Proven experience successfully interacting with both int
