Senior Support Specialist/Customer Success, Desktop Perplexity (London, Belgrade, Berlin)
About the Role
We are seeking talented Customer User Support to join our team and support users of our desktop apps. In this role, you will help users solve challenging technical issues and maximize value from our AI-native browsing experience. As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes.
Key Responsibilities
Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.
Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.
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