Project Engineer/Manager

Project Engineer/Manager - Memphis 

Job Summary

The Onsite Engineer Manager leads a team of 15-20 On-Site Service Engineers (OSEs) to ensure operational excellence in Data Center environments.  This role focuses on knowing and understanding the OSE role and delivering high-quality field services, driving customer satisfaction, and aligning service delivery with strategic business objectives. This manager enforces compliance with service-level objectives and fosters collaboration.  The manager will work alongside our customer’s leadership team deliver “flawless execution.”

Key Responsibilities:

Leadership & Team Management: Direct and mentor OSE teams, ensuring onboarding and continual skill development and adherence to best practices. Manage workforce planning, scheduling, and resource allocation for optimal coverage.

Performance Management: Coach and develop OSE team members.

Collaboration Enhancement: Partner with Field Service Manager, Functional Leads for joint capacity and compliance reviews to support strategic alignment.

  Operational Excellence

• Operational Governance: Monitor KPIs (SLA compliance) and implement corrective actions. Manage time cards, schedules and OT.
• Operational Reporting &