Technical Field Engineer - Local area travel - Austin, TX

We are seeking skilled and experienced Onsite Field Engineers to provide on-site maintenance and break/fix services for Dell-specific solutions at customer sites in the Austin, TX metro area - supporting a 100 mile radius. This person will play a critical role in supporting enterprise customers, ensuring uptime and optimal performance of mission-critical systems.

** You must reside within the greater Austin area and you must be comfortable traveling around the metro area to provide support at various customer sites. This will mostly be 1st shift (8am-5pm) but will also include occasional 2nd shift work (4pm-12am) with some overnight potential as well. Mostly 1st shift though.

Responsibilities

Onsite Technical Support

• Install, configure, implement, integrate, maintain, troubleshoot, and repair Dell ISG Storage products at customer sites.

• Provide technical and administrative support directly to customers
• Interpret customer needs, clarify responsibilities, and ensure timely resolution of issues.

Collaboration & Escalation

• Partner with subject matter experts to resolve complex technical problems.
• Apply troubleshooting tools, technical knowledge, and analytical practices to identify and resolve issues.
• Escalate when necessary, while maintaining ownership of customer satisfaction.

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