Director, Client Success

Client Success | Full-Time | Reports to VP/SVP, Client Success

Reports To

SVP, Client Success

Key Collaborators

Strategy & Analytics · Product · Operations · Commercial Leadership

Primary Focus

Retention · Expansion · Cross-sell

Ideal Background

Pharma patient services, sales training, or reimbursement hub experience

POSITION OVERVIEW

The Role

PHIL is seeking a Director of Client Success who will serve as the primary strategic partner for a portfolio of pharmaceutical manufacturer clients. This is fundamentally a relationship and growth role — not an operational support role. The Director will own client retention, drive expansion (increasing the share of a client's prescriptions routed through PHIL versus other channels), and identify cross-sell opportunities across additional brands within client organizations.

The Director operates as the internal quarterback for every client engagem