Field Service Leader, NC

As the Field Service Leader for the Commercial Division, you will spearhead the creation of the world’s best Haas service organization by championing the Phillips Customer Experience without compromise and delivering a standard 24-hour or less service response. You will own service excellence and financial performance by driving key metrics, maximizing billable hours, generating revenue, and treating every service dollar as a personal investment while partnering with customers, suppliers, and fellow Partners to resolve complex challenges and ensure optimal machine performance.

You will lead high-performance Service Engineers through hands-on field engagement, clear expectations, accountability, and continuous competency development that accelerates engagement and ownership. By fostering a positive culture of relentless improvement, open communication, and high accountability, you will attract and develop top talent where excellence thrives, failure is not an option, and zero lost hours is the standard.