Caller Experience Consultant

Role: Caller Experience Consultant

Location: Manchester

Hours: Monday - Friday, 1.00pm - 10pm GMT

Package: Up to £31,000 base, £34,000 OTE

Role Summary & Purpose

As a Caller Experience Consultant, you’ll play a vital role in optimising the technical journey of our clients’ callers. By supporting our sales and client teams with high-quality system documentation, you will help shape the caller experience and support revenue initiatives through optimising telephony solutions.

Your core responsibility will be to create call flow maps across multiple cloud telephone portals—ensuring every caller has a seamless experience. You'll manage a high volume of map outputs daily across a variety of platforms and systems.

This is a fast-paced pre-sales role where your attention to detail, analytical capabilities, and understanding of cloud telephony systems will be constantly relied upon. You'll be a key partner to the sales, implementation, and account management teams—helping translate complex technical setups into practical, high-performing solutions.

Key Responsibilities

• Produce high