Product Owner - Communications Channels & AI

Role: Product Owner – Communication Channels & AI

Location: Manchester

Hours: Monday-Friday 8:45am-5:15pm

Package: £80k OTE 

As Product Owner - Technical Products, your role is to own and continuously improve PHMG's Technical product portfolio, ensuring Cloud Telephony, AI Receptionist and CCE deliver measurable client value, operational quality and long-term commercial growth. 

You are accountable for translating client needs, technology capability, partner opportunities and commercial priorities into scalable products and service models that strengthen adoption, retention and PHMG's competitive position. 

Through H2 2026, you will lead the evolution of the technical product portfolio by bringing together product performance, platform capability, roadmap execution, client outcomes, commercial discipline, operational readiness and cross-functional alignment into one coherent product improvement agenda. 

Key Objectives 

Core Accountability