Customer Service Specialist I – Order Entry

Job Summary

The Customer Service Specialist I – Order Entry is an entry-level individual contributor responsible for accurately processing, validating, and maintaining customer orders while providing responsive support to customers, distributors, sales teams, and internal business partners. Working under general supervision and within established procedures, the role reviews orders received through electronic and manual channels, identifies discrepancies, coordinates routine resolutions, maintains complete records in ERP and CRM systems, and communicates order status and required actions. The role applies foundational customer service and order-management knowledge to resolve routine issues, escalates non-routine matters appropriately, develops proficiency in relevant systems and processes, and contributes to service quality, operational efficiency, and customer satisfaction. This position does not include formal people-management responsibility.

Responsibilities

• Receive, review, proofread, enter, and acknowledge customer purchase orders received through EDI, DCS, email, and manual-entry channels in accordance with established procedures and customer requirements.
• Validate customer, product, pricing, quantity, delivery, shipping, and account information to support accurate and timely