Operations Specialist

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible.
Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast and just getting started, which means our operations are being built in real time, and we need someone to own the systems, data, and day-to-day execution that make them run.

About the Role
This role splits roughly in half. One half is revenue and business operations: the systems, reporting, and analysis behind our go-to-market motion. The other half is Pay Per Call operations, where you'll be the person who keeps our publisher and buyer marketplace running, from billing and partner onboarding through the voice AI agents that handle the calls. Pay per call experience preferred but not needed; you can learn the marketplace side from us.
You will be wearing a lot of hats. Some weeks you're deep in HubSpot workflows or running a funnel analysis for leadership. Other weeks you're reconciling end-of-month publisher payouts, launching a new buyer in Phonely Link, or tuning a PPC agent that isn't converting the way it should. It's not a fixed lane, and it's not a traditional RevOps role.
You'll report directly to the Chief of Staff and have real visibilit