Client Program Specialist

Job Title: Client Program Specialist

Department: Customer Success

Location: Santa Clara, CA or Remote (US)

Position Summary

This role is part of Picarro's Customer Success organization, supporting managed-service programs for gas distribution utilities using Advanced Mobile Leak Detection (AMLD) technology. Picarro helps utilities detect natural gas leaks, quantify emissions, and prioritize repairs through its network intelligence platform.

As a Client Program Specialist (CPS), you'll help keep customer programs running day to day. Picarro delivers these programs through a managed-service model, with fieldwork—including driving, leak investigations, and related activities performed by service providers on Picarro's behalf. You'll serve as Picarro's primary operational point of contact for those providers, coordinating schedules, deliverables, reporting, and issue resolution while monitoring program performance through data review and QA/QC. You'll also help develop service providers' analysts so they can gradually take ownership of routine reporting and quality assurance activities as their capabilities grow.

This role is well-suited for an early-career analyst who enjoys solving operation